Refund policy

You approve a digital proof before anything prints. If a piece arrives damaged, defective, or with a production error, we reprint or replace it at no charge — email hello@thelasercraft.co with your order number and photos within 30 days of delivery.

Damaged or defective items

A defect is a production error on our side: wrong text, misaligned engraving or print, color outside spec, or material damage. Send your order number, photos of the issue (close-up and full product), and a brief description. We review it the same business day and reprint or replace at no charge. Minor wear or natural material variation are not defects.

Order changes and cancellations

You can cancel for a full refund within 1 hour of placing your order (before your proof is generated). After the proof is sent, cancellation is at our discretion — typically possible before production starts. Once production starts, orders are non-cancellable as personalized goods. Need a change? Email us as soon as possible — before production starts, almost anything is fixable.

Late or lost deliveries

Shipping delays are the carrier's responsibility. If your order is in transit more than 10 business days past the estimated delivery window, email us your tracking number and we'll open a carrier trace. If the carrier confirms a package is lost, we reprint at no charge.

Personalized items

Every piece is made to order with your artwork or personalization, so items are not returnable for a change of heart. You approve a proof before production for exactly this reason. If something shipped damaged or defective, the reprint and replacement policy above applies.

Questions? Email hello@thelasercraft.co — we respond within one business day.